2023 Lexus RX First Look in Southampton, NY

“ This place is awesome, we had a seamless experience here picking up a car. Corey was helpful and honest and made the process stress free from start to finish. Highly recommend! ”

“ Matt Didomenico was the most informative and honest dealer I have ever met; and I have been buying cars a long time Extremely knowledgeable, personable and transparent I will never go anywhere else from here on in His tech guy Kyle Strong was also a cool dude! Highly recommend them at Lexus of Southampton ”

“ Wow!!!! What a great experience, bought a new and used car…. Matt couldn’t be more helpful…. Plus the dealership on a whole was great… I had an issue with my used car and they fixed it the same day!!! Offered a loaner car as well … when was the last time you had a great experience at a car dealership…. Looking forward to buying more cars from Lexus South Hampton… Ty again ”

“ I am writing to share my outstanding experience with Lexus of Southampton and, in particular, with Matthew Didomenico and Frank Wood during the recent purchase of my 2020 Lexus RX 350L. This was a unique situation for me, as I agreed to move forward with the purchase sight unseen until I arrived at the dealership. Matthew immediately impressed me with his professionalism, product knowledge, and ability to fully understand my concerns. I made it very clear that I am not an easy buyer having purchased many vehicles over the years, I am extremely particular about overall condition, previous servicing, and any signs of wear and tear. I hold very high standards for any vehicle I consider. Matthew not only listened carefully to what I needed, but he delivered exactly what he promised. When I arrived at the dealership, the vehicle was precisely as described clean, well-presented, and consistent with the condition I expected. His honesty, transparency, and attention to detail made the entire process comfortable and efficient. I also want to recognize Frank Wood in the business office for the way he handled the transaction details, as well as the registration and title information. His efficiency, clear communication, and professionalism were outstanding. Frank’s sense of urgency and dedication are very rare these days, and he helped make the paperwork and final steps of the purchase smooth and stress free. In the post sale survey, I indicated that I felt truly treated as a valued guest. What matters most to me is being treated with honesty, transparency, and genuine respect throughout the entire process. Your team especially Matthew and Frank took the time to understand my concerns, communicate clearly, and deliver exactly what was promised. That level of personalized attention and integrity is what sets Lexus of Southampton apart. In a market where trust is everything, your team earned mine. I would not hesitate to recommend Lexus of Southampton, Matthew Didomenico, and Frank Wood to anyone searching for a quality vehicle and a trustworthy, knowledgeable team to work with. Thank you for an excellent experience. Sincerely, Rich Hallam ”

“ The service at Lexus of Southampton was outstanding. Matt went out of his way to accommodate me with my recent purchase. Coming from out of state added some extra work for him that he did without complaint which I appreciate. I absolutely highly recommend Matt and this dealership! Oh and the GX 550 is awesome too. ”

“ Lexus of Southampton provides superior service and is a fantastic dealership. We love our new TX500h, a phenomenal vehicle! ”

“ everyone at this location was just funomenal thank you matthew for such a great sales experience and thank you kyle the technology specialist for sitting down and taking the time to explain the car too me i am beyond blessed ”

“ My wife and I had a great experience on July purchase of a CPO ES300h. Corey Bolding was our salesman and was supported by Tim Burns and Chad Israel on the sales management team. Car was exactly as described and the team did a great job going over features when we picked it up. Highly recommend this dealership. ”

“ Halle was kind, friendly, informative and patient. Impressed with how quickly the work was done ”

“ Wonderful service from start to finish! Thank you, Frank & the rest of the staff, for making the purchase of our Mini go so smoothly! ”

“ Hailey was amazing in service. First class all the way. Great communication and efficient. ”

“ Matthew went above and beyond to get me in my new vehicle. He even drove me to my bank when my title had an issue. He was kind and patient. Abbas went the extra mile and sat with me to review my vehicle’s features. I have never had someone do this when I’ve purchased a car before. He was respectful and patient. I’ve talked to many who said nothing but positive things about this dealership but I got to personally experience outstanding service. Thank you for everything! ”

“ Sometimes the car you need finds you after a really-bad driver totals your vehicle, yet rarely does that situation provide a lot of unexpected extra goodness—because this time a Dealership found me too. Lexus of Southampton’s entire staff is ultra-dedicated to excellence for all the right reasons and the very right purpose—100% Unique in this Current Frenzied Market. Their Out-the-Door Price is on point with Zero Hassle, Zero Worry, whether you finance, pay cash, lease, or have a trade-in and they only charge Minimum Fees—100% Unprecedented Compared to All Other Dealerships. In addition, their Used Cars Are in Perfect Condition. I bought, or rather they gave me, a 2022 UX 250h for well under retail value—it runs well, looks brand new, and needs nothing. Furthermore, they know I have some mechanical skills, so they had the car ready on a lift for me to fully inspect it—Truly Outstanding Customer-Centric Service. Thank You Wholeheartedly Matt DiDomenico, Chad Israel, Abbas Rajani, Tim Burns, Wayne Foisy, Hailie Campo, and Spencer in Service! ”

“ My experience purchasing a used 2021 GX 460 from Lexus of Southampton was truly outstanding, thanks in large part to the excellent service from their salesperson, Frank Knoll. From my initial inquiries, Frank demonstrated exceptional responsiveness and a genuine commitment to customer satisfaction. He patiently answered all my questions thoroughly and made the entire process feel smooth and transparent.we finalized every aspect including the price and delivery over the phone. Extremely professional and transparent - unlike other dealers who take days to come up to the magic otd price. I still remember visiting the showroom , Frank and Chad were waiting for me on a Saturday evening. The GX 460 I was interested in was clearly well-maintained, and it was reassuring to learn that the dealership had proactively changed the tires, oil, cabin filter, and rotors. This attention to detail spoke volumes about their commitment to quality. The communication throughout the purchase was excellent, with regular updates and a proactive approach to addressing any concerns. When I noted that the owner's manual was missing, Frank went out of his way and ordered a brand new set of Lexus 2021 manuals for me. This willingness to go above and beyond to ensure my complete satisfaction was truly remarkable and deeply appreciated. Lexus of Southampton, and especially Frank Knoll, made purchasing a used vehicle a genuinely positive experience. Their dedication to customer service and the quality of their vehicles is evident. I wholeheartedly recommend them to anyone seeking a Lexus, new or used, and a dealership that truly goes the extra mile for its customers. ”

“ Abbas is a fantastic instructor. Very thorough explaining the Lexus onboard computer and Car Play! ”

“ Great experience from day 1 to the day we purchased. The team at Lexus of Southampton is one of one. Special shout out to Joe, Assad, Wayne, and Frank. ”

“ Straight forward service. ”

“ I felt like a valued customer at Lexus Southampton, the staff is very friendly and they don’t rush you in and out like in other dealerships. Abbas was our sales person. He is very knowledgeable and helped us identifying the best vehicle for us. I didn’t feel rushed at any appointment neither pushed into anything. I loved that Abbas took time to show us every feature during delivery so we can really enjoy our car with all it comes with. 100% recommend! ”

“ ⭐️⭐️⭐️⭐️⭐️ 5 Stars – Lexus of Southampton Sets the Standard! We recently had the pleasure of working with Abbas, Matt, Tim, and the entire team at Lexus of Southampton, and wow—what a first-class experience from start to finish! After months of searching through a car buying service to find the perfect 2025 Lexus RX 350 AWD, we were finally connected with this amazing dealership. My husband and I were very particular about the features we wanted, so there was a bit of back and forth (as you'd expect)—but the team never missed a beat. Even though we’re located out of state, working with the New York-based dealership was seamless. Once we agreed on a price, the documents were overnighted to us for signature, and throughout the process, Lexus of Southampton kept us fully informed. Every step felt professional and thoughtful. I want to give a special shoutout to Abbas, who truly went above and beyond. After the car was delivered, he spent approximately two hours with us—on a weekend, no less—patiently onboarding us over the phone and walking us through every feature of our new RX 350. Abbas made sure we felt confident, cared for, and reminded us that we’re now part of the Lexus of Southampton family. That level of service? Absolutely stellar. Honestly, if there were a way to leave 10 stars, we would. We’re still in the honeymoon phase of owning our RX 350, and we couldn’t be more pleased. Thank you, Lexus of Southampton, for an unforgettable car-buying experience! - Kind regards, the Smiths ”

“ Easy to deal with. Happy with my car and experience ”

“ Abbas was very patient and clearly explained our new car to us . ”

“ One star Because Glen .... Honestly... This review is from past experience ONLY !!! Hands down, no question! Best car dealer in long Island, don't be fooled cause it's in the Hamptons the service is not comparable to others up island. Jeff is the person u shoukd see out there if your buying, Derek in service dept is top notch and quick and Mike T is a master at knowing the tech in cars and sits with everyone before they driveaway with some cool facts. Will do business for life with them! ”

“ My wife and I had a wonderful experience in dealing with Abbas and Michael & receiving our Lexus NX yesterday. They both were extremely professional and knowledgeable. We would definitely recommend Lexus of Southampton and especially, Abbas and Michael to family and friends. ”

“ Glenn and Carl in the service department went out of their way to help me out in my time of needing service. I would highly recommend them and will use them whenever I need service on my Lexus, and hopefully that will not be often. ”

“ A++++ dealership in NY!! I just bought a new 2025 NX350 from Lexus of Southampton and I couldn't be happier. The team consisting of Guy, Abbas, and Chad were incredible to deal with. I will admit, I was not the easiest customer, but their patience never wavered, their professionalism was beyond anything I ever experienced, and I am certain that I got a great deal on my new vehicle as well as my trade-in. I also want to give a shout-out to Glen, the Service Manager at SH Lexus, who went above and beyond with the service of my prior two Lexus vehicles. Thank you!! ”

“ Excellent technical education and assistance from Abas Easy to understand ”

“ Scouted a few dealerships but the professionalism and courtesy from Frank at Southampon was second to none. Thank you for creating such an enjoyable purchasing experience! ”

“ The dealership and my salesperson Matt were great! No pressure, flexible on delivery, and the car was ready to test drive when I arrived. I have purchased some 20+ vehicles over the years and so I have had both good and bad experiences. The Team at Lexus of Southampton provided me with the best car-buying experience to date. I can recommend them to anyone looking for a new or used car, and I will visit them when I next need a vehicle. ”

“ Frank Knoll did an amazing job as usual. Personable, professional, accurate, trustworthy.. ”

“ As a 30+ year driver, I’ve owned many cars from various dealers. I purchased a car from Lexus of Southampton and have never received such excellent service. Someone is always available when I call and are knowledgeable, detail-oriented, kind and efficient. The sales and service agents and managers treat me like family. I highly recommend Lexus of Southampton; a perfect gift for the holidays! ”

“ Thank you, Guy and Abbas, for your outstanding service! I couldn’t be happier with the car and your attention to every detail. It’s truly appreciated! ”

“ Had my first sevice appointment for my Lexus RX350h and was lucky enough to meet with Abbas Rajani( Sales/Technology Manager) . He was incredibly patient and answered all of my tech questions plus shared a ton of information I had no idea the car did. He gave me written instructions to take home and I am thrilled with the car and the service. Thank you Abbas! ”

“ Great customer service. Joe and Abbas were so helpful and amazing! ”

“ Matt was very knowledgeable and helpful ”

“ I purchased a 2021 RX350 coming off a lease and my sales person, Frank Knoll made the transaction a pleasurable event. Often dealers can be intimidating and push a hard sell approach that leads to a very negative experience. Frank Knoll was a pleasure to work with and addressed my concerns about the brakes and tires. I was able to have the car Certified and am very satisfied. I would work with him on my next purchase without hesitation. ”

“ I really thought I found my dream car CLS Mercedes-Benz 2019 after purchase the car three months later check engine light came on. I brought it back to the dealership they fixed it I let him know that it was also some rubbing and squeaking noise from the front area now It came up on the dash that the back light bulb is out. I haven't even had the car for six months. ”

“ Absolute Nightmare to Deal with. RUN AWAY FAST! I bought a used bmw for sale through this dealer and it was going smooth, their sales manager Abbas did a video walkthrough(on jan 27th 2025) with me(have the videos saved) where he said there are "the driver's side is good, no dings or scratches or anything and the body lines are great". Fast forward to getting the car and there are DEEP scratches that no reputable dealer would ever sell a car with. Abbas calls me at 6:28pm on 2/4/25 apologetic and says that this must have happened after the video walkthrough, and that he will go investigate and make it right. Seemed like it was going well Was quoted ~$1300 to get these scratches repaired, so I text Abbas and he has a tone change and points me to Chad Israel, their General Sales Manager, who starts treating me horribly immediately and says its my fault that their sales manager misled me in the video. We tried to have an adult phone call(all recorded) on Feb 6th at 11:30am, where Chad could't be an adult and started screaming then hung up on me. Talk about great customer service! Run run away, im talking to lawyers now, unless this dealership decides to make this right. ”